1 post tagged social management

HootSuite Teams is a new update that brings many improvements to the social media management dashboard within Hootsuite. This update was introduced this week by Hootsuite. I have been testing it since it was released on Monday. It cleans up the team management aspect, which was a little temperamental at times in the past.

Previously, you could access your teams list by going to settings/accounts/social networks. Now you can easily access the new teams function via the first menu choice on the left (your name is used for the menu label).

We previously had control over the access that team members had to each social network, but these new changes make it clearer to change permissions and to see who is allocated to what. The old view placed everyone in “your organization”, and from there you could select which network they had access to and at what level (basic or advanced). You can now drag and drop names to create new teams and drag to select multiple members or social networks.

The process to assign messages has had a revamp too. I had issues with the old process on the odd occasion, causing me to do a screen capture via email to enable a task message to be sent. Now one can assign messages within, and across teams. Administrators can choose to view all assignments on an organizational level or a team level as well, not bad, not bad at all.


In summary, my main takeaways with the new team function are;

• Now able to create multiple teams and add team members and social networks for management for more easily than before.
• Can control access to social networks and profiles in an easy to view grid.
• The assign message module is new and improved.

Watch the video

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About The Author:
Clive Roach is the social media strategist for Philips Healthcare. He is active with strategy development, activation, governance, projects and educational training activities for all aspects of social media within Philips Healthcare. Clive has been working in the eMarketing area since 1997, and previously held roles in engineering, design and sales. Clive is also practical in addition to his current strategic role. In addition to this blog, he tweets daily on three Twitter accounts, has two Facebook fan pages, Google+, Pinterest, So.cl, Instagram, and participates in many other social networks.
Connect with the author via: Twitter | Google+ | LinkedIn | So.cl

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